After Sales Services

Biotech Services has an efficient service network throughout Pakistan providing as well as corrective services and maintenance to its valued customers through a team of foreign trained engineers.

Regular skill development programs for service engineers and other support staff ensure prompt and highest level of customer satisfaction

Our core service delivery comprises of:

  • Installation of machines with following international and the standards set by principal
    • Perform Preventative Maintenance to keep the systems free from errors.
    • Keep the whole service network alive and Effective
    • Maintain the Ordering and managing repair parts cycle times.
    • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records.
    • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
    • Maintaining tools and test equipment properly and ensuring they are calibrated.
    • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
    • Managing vendors’ service delivery processes in compliance with Health care policies.
    • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
    • May include training of clinical staff on designated equipment.

Important Contacts for Healthcare Service Delivery:

Head Office Service Department

Manager Services : Mr. Muhammad Asif  – Cell# 0301-8480574